Specialist capacity
Start with named engineering or support talent and expand into broader coverage as demand grows.
Service catalog
Tiered IT support that can grow into a managed service
Level 1 through Level 3 support plus monitoring, maintenance, and application care - with priorities defined in each statement of work.
- Level 1 service desk for incidents, requests, access, device, application, and account support
- Level 2 desktop, Microsoft 365, server, network, cloud, database, and application support
- Level 3 engineering, vendor escalation, root-cause analysis, automation, and complex remediation
- Remote monitoring and management, patching, backup verification, asset inventory, and health checks
- Website, LMS, e-commerce, CRM, ERP, database, integration, and business-application maintenance
- Release support, performance monitoring, knowledge-base management, and service reporting
- New employee technology onboarding and departing employee access removal
Priority framework
Illustrative response targets
Final service levels are defined in each customer statement of work based on coverage hours, systems, severity, and commercial terms.
| Priority | Definition | Response target |
|---|---|---|
| P1 Critical | Major outage, active security event, or severe business interruption | 15 to 30 minutes |
| P2 High | Material degradation or important function unavailable | 1 hour |
| P3 Standard | Normal incident or request with workaround available | 4 business hours |
| P4 Planned | Low-impact request, enhancement, or scheduled maintenance | 1 business day |
How we engage
From specialist capacity to managed ownership
Managed service windows
Match coverage to business hours and critical systems with agreed response and update cadences.
Project and release support
Application, cloud, data, and integration delivery with runbooks and knowledge-base management.
Path to ownership
Grow from specialist support into managed-service ownership with named service leadership.
Controls and reporting
Named ownership, runbooks, and service reporting
- Tiered priority framework with agreed response and update cadences
- Named service ownership, runbooks, and knowledge-base management
- Coverage windows matched to business hours and critical systems
- Reporting on incidents, requests, changes, and preventive work
- Access lifecycle support for joiners and leavers on customer systems
Fit
Who this is for
Built for operators who need accountable India capacity—whether you are staffing roles, launching a project, or standing up a lasting delivery team.
SMB and midmarket teams
Affordable managed IT with clear severity definitions and response targets.
SaaS and technology companies
Engineering and support depth for applications, cloud, and production operations.
Operators modernizing platforms
Application, cloud, or data work with a path from capacity to managed service.
Outcome-driven IT leaders
Faster incident handling and stable maintenance without standing up a full India IT org.
More services
Explore related service lines
Browse the rest of the I2U catalog — each line can start small and scale by role, project, process, or managed service.
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service with I2U?
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